27th Oct - 1st Nov, 2025
Bliss Resort, Mombasa
6 Day(s)
8:00 AM - 4:00 PM
Ksh. 60,000.00 (Excl. VAT)
6 Point(s)
This six-day training equips Executive Secretaries and Clerical Officers (HR) with the interpersonal and people management skills needed to thrive in dynamic organizational environments. Participants will master emotional intelligence, assertive communication, conflict resolution, and relationship-building techniques tailored to administrative and HR support roles. Through practical exercises and scenario-based learning, they'll enhance their ability to manage workplace dynamics, support leadership, and foster a culture of professionalism and trust.

By the end of this program, participants will be able to:

  • Apply people management principles in administrative and HR support contexts
  • Communicate clearly, assertively, and respectfully across organizational levels
  • Build trust and professional relationships with colleagues and supervisors
  • Manage conflict and difficult conversations with emotional intelligence
  • Support team cohesion and leadership through proactive collaboration
  • Demonstrate workplace etiquette, influence, and personal branding
  • Navigate diversity, stress, and service challenges with confidence and empathy
Day 1: Foundations of People Management +
Day 2: Communication Styles & Emotional Intelligen +
Day 3: Assertiveness, Conflict & Feedback +
Day 4: Workplace Etiquette, Branding & Leadership +
Day 5: Diversity, Influence & Service Recovery +
Day 6: Integration, development & certification +

This training is suitable to a wide range of professionals but will greatly benefit;:

  • HR Support Staff
  • Office Coordinators
  • Administrative Assistants
  • Executive Secretaries
  • Clerical Officers (HR)

Organization Details

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