The Certified Performance Management Coach (CPMC)™ program is a high-impact, six-day certification designed to develop elite-level performance coaches who can guide individuals, teams, and organizations toward sustained excellence. Unlike traditional performance management training, this program focuses on coaching as a strategic capability—helping participants master the art of unlocking potential, driving accountability, and shaping a culture of continuous improvement. Participants learn how to coach employees through goal setting, performance challenges, behavioral change, and development planning. They also gain mastery in KPIs, Balanced Scorecards, appraisal systems, and evidence-based coaching frameworks. Through simulations, coaching circles, and real-world case labs, CPMC™ graduates emerge as confident performance coaches capable of transforming people and performance at scale.

• Apply coaching principles to performance planning, monitoring, and review.

• Facilitate SMART goal setting, KPI development, and Balanced Scorecard alignment.

• Conduct powerful performance coaching conversations using structured models (GROW, CLEAR, OSKAR).

• Deliver constructive feedback that inspires improvement and strengthens accountability.

• Coach employees through performance challenges using PIPs, documentation, and behavioral change tools.

• Build and sustain a high-performance culture through leadership influence and coaching systems.

This training is suitable to a wide range of professionals but will greatly benefit:

• Senior Managers responsible for coaching and performance transformation
• Public Service HR Practitioners
• Learning & Development Professionals
• Organizational Development Practitioners
• Team Leaders and Supervisors
• HR Managers and Performance Coaches