3rd Oct, 2026
Zoom, Online
3 Hour(s)
8:30 AM - 11:30 AM
Ksh. 1,276.00 (Excl. VAT)
1 Point(s)
To coach effectively, a leader must see the "big picture" of performance beyond just financial or operational output. This session focuses on the Balanced Scorecard as a diagnostic framework for holistic coaching. Participants will learn to coach across four critical perspectives: financial, customer, internal processes, and learning/growth. By integrating these perspectives into departmental planning, coaches can help their teams understand the "why" behind their KPIs, leading to more meaningful engagement and a more resilient, balanced approach to achieving results.
By the end of this program, participants will be able to:
- Understand Balanced Scorecard perspectives
- Develop KPIs that align with scorecard measures
- Coach employees using scorecard insights
- Integrate scorecards into departmental planning
8:30 – 9:00 AM: Balanced Scorecard Coaching
9:00 – 9:45 AM: KPI Coaching for Results
9:45 – 10:30 AM: Scorecard Integration
10:30 – 11:15 AM: Case Application
11:15 – 11:30 AM: Wrap?Up
This training is suitable to a wide range of professionals but will greatly benefit:
- HR Professionals and Legal Advisors
- Labor Relations Officers and Compliance Leads
- Employee Relations Specialists
- Policy Makers and Organizational Leaders
- Union Liaisons and Industrial Relations Practitioners
- HR Professionals
