30th Nov - 5th Dec, 2026
Blooming Suites, Naivasha
6 Day(s)
8:00 AM - 4:00 PM
Ksh. 75,400.00 (Incl. VAT)
6 Point(s)
This six-day training equips participants with the interpersonal and people management skills needed to thrive in dynamic organizational environments. Participants will master emotional intelligence, assertive communication, conflict resolution, and relationship-building techniques tailored to administrative and HR support roles. Through practical exercises and scenario-based learning, they'll enhance their ability to manage workplace dynamics, support leadership, and foster a culture of professionalism and trust.
By the end of this program, participants will be able to:
- Apply people management principles in administrative and HR support contexts
- Communicate clearly, assertively, and respectfully across organizational levels
- Build trust and professional relationships with colleagues and supervisors
- Manage conflict and difficult conversations with emotional intelligence
- Support team cohesion and leadership through proactive collaboration
- Demonstrate workplace etiquette, influence, and personal branding
- Navigate diversity, stress, and service challenges with confidence and empathy
Day 1: Foundations of People Management
Day 2: Communication Styles & Emotional Intelligen
Day 3: Assertiveness, Conflict & Feedback
Day 4: Workplace Etiquette, Branding & Leadership
Day 5: Diversity, Influence & Service Recovery
Day 6: Integration, development & certification
This training is suitable to a wide range of professionals but will greatly benefit:
- Staff working in the HR Department
- Office Coordinators
- Staff working in Administration
- Executive Secretaries
- Clerical Officers (HR)
- HR Professionals
- Human Resource Managers
- HR Business Partners
