July 2025
August 2025
September 2025
October 2025
1st - 6th Sep, 2025
Naivasha
6 Day(s)
08:30 AM - 11:30 AM
Ksh. 60,000.00 (Excl. VAT)
6 Point(s)
Effective industrial relations hinge on transparent and fair mechanisms for addressing complaints and grievances. This course equips HR professionals, managers, and labor relations officers with the tools and knowledge to handle workplace complaints constructively. Participants will learn to design grievance frameworks, promote trust, and manage disputes while adhering to legal and ethical standards. With real-world examples and interactive workshops, attendees will leave prepared to foster harmonious relationships that enhance organizational balance and employee satisfaction.
- Understand the foundations of industrial relations and grievance management.
- Build structured frameworks to handle complaints effectively.
- Navigate legal and ethical considerations during dispute resolution.
- Strengthen trust through transparent communication.
- Promote workplace harmony and reduce conflict.
This training is suitable for;
- HR Professionals
- Labor Relations Officers
- Managers Handling Workplace Complaints
- Organizational Leaders