7th Nov, 2026
Zoom, Online
3 Hour(s)
8:30 AM - 11:30 AM
Ksh. 1,276.00 (Excl. VAT)
1 Point(s)
Nomination Form
Course Overview Course Objectives Course Outline Target Group Nomination Form
The true test of a performance coach is how they handle the "dip." This critical session provides a clinical approach to managing underperformance and behavioral friction. We move beyond the "warning" mindset to a "rehabilitation" mindset, using Performance Improvement Plans (PIPs) and rigorous documentation as tools for support rather than punishment. Participants will practice the art of the "difficult conversation," learning to maintain professional empathy while upholding high standards of accountability. By applying behavioral change techniques, coaches learn to address the root causes of performance gaps and facilitate sustainable turnarounds.

By the end of this program, participants will be able to:

  • Coach employees through performance challenges
  • Use PIPs and documentation effectively
  • Conduct difficult conversations with confidence
  • Apply behavioral change coaching techniques
8:30 – 9:00 AM: Coaching Through Challenges +
9:00 – 9:45 AM: Difficult Conversations +
9:45 – 10:30 AM: Behavioral Change Coaching +
10:30 – 11:15 AM: Application Lab +
11:15 – 11:30 AM: Wrap?Up +

This training is suitable to a wide range of professionals but will greatly benefit:

  • HR Managers and Performance Coaches
  • Team Leaders and Supervisors
  • Organizational Development Practitioners
  • Learning & Development Professionals
  • Public Service HR Practitioners
  • Senior Managers responsible for coaching and performance transformation
  • HR Professionals

Organization Details