January 2026
February 2026
September 2026
October 2026
By the end of this program, participants will be able to:
- To really understand what Key Performance Indicators (KPIs) are and their misinterpretation and misapplication.
- To appreciate why KPIs are necessary and beneficial to organizations.
- To learn how to create relevant and effective KPIs from Key Result Areas (also known as Critical Successful Factors).
- To learn how to implement a KPI system successfully.
- To effectively manage the KPI measurement process in all phases.
This training is suitable to a wide range of professionals but will greatly benefit;:
- HR practitioners responsible for performance tracking
- Anyone who is concerned about his/her organization’s sustainable improvement.
- Anyone whose organization’s goals have changed and therefore their KPIs need refocusing.