1st - 6th Dec, 2025
Bliss Resort, Mombasa
6 Day(s)
8:00 AM - 4:00 PM
Ksh. 60,000.00 (Excl. VAT)
6 Point(s)
This six-day training equips participants with the interpersonal and people management skills needed to thrive in dynamic organizational environments. Participants will master emotional intelligence, assertive communication, conflict resolution, and relationship-building techniques tailored to administrative and HR support roles. Through practical exercises and scenario-based learning, they'll enhance their ability to manage workplace dynamics, support leadership, and foster a culture of professionalism and trust.

By the end of this program, participants will be able to:

  • Apply people management principles in administrative and HR support contexts
  • Communicate clearly, assertively, and respectfully across organizational levels
  • Build trust and professional relationships with colleagues and supervisors
  • Manage conflict and difficult conversations with emotional intelligence
  • Support team cohesion and leadership through proactive collaboration
  • Demonstrate workplace etiquette, influence, and personal branding
  • Navigate diversity, stress, and service challenges with confidence and empathy
Day 1: Foundations of People Management +
Day 2: Communication Styles & Emotional Intelligen +
Day 3: Assertiveness, Conflict & Feedback +
Day 4: Workplace Etiquette, Branding & Leadership +
Day 5: Diversity, Influence & Service Recovery +
Day 6: Integration, development & certification +

This training is suitable to a wide range of professionals but will greatly benefit;:

  • HR Support Staff
  • Office Coordinators
  • Administrative Assistants
  • Executive Secretaries
  • Clerical Officers (HR)
  • HR Professionals

Organization Details

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