• Introduction and Importance
• Types of Goals
• Working on goal setting
• Goal Setting - Action
• Achieving your Goal
• Goal setting – case study
• Personal Goal Setting – Q&A, Worksheets

• HR Generalists
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• Strategic Employee Engagement
• Strategies of Employee Engagement
• Managing Employee Satisfaction
• Drivers of Employee Engagement
• Creating Culture of Employee Engagement
• Trends in Global Employee Engagement
• Employee Engagement Initiatives, Best Practices & Ideas
• Survey Instrument Components & Recommendations

• HR Generalists
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• Diversity Management
• Building a Great Organizational Culture
• Organization Change Management (OCM)
• Creating Great Workplace Attitudes
• Emotional Intelligence

• HR Generalists
• Chief Executive Officers,
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• Organization culture - Introduction
• Importance of organization culture
• Types of organization culture
• Functions of organization culture
• Employee’s role in organization culture
• Changing organizing culture
• Adjusting to changing organization culture
• Factors affecting organization culture
• Open door policy
• Communication in organization culture
• Setbacks of organization culture
• Understanding & influencing organization culture
• Models of organization culture
• Creating and sustaining organization culture
• Survey on your organization

• HR Generalists
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• What motivates employees
• Why Retention is a serious problem . . . .still?
• Strategic accountability approach to retention
• How to measure and monitor turnover and retention data
• Recruiting new employees
• Building motivation and commitment
• Employee retention – case study

• HR Generalists
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• Understand change and its importance
• Understand the need for change
• Understand the concept of organizational change
• Understand barriers to change
• Learn tools and strategies of change management

• HR Generalists
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• What is Positive Attitude?
• Why Positive Attitude?
• Benefits of Positive Attitude
• Factors Affecting Attitude
• Role of Environment in Attitude
• How to have a Positive Attitude
• Tips to Build Positive Attitude

• HR Generalists
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• How Ethical Leadership, Inspirational & High Performance Leadership, Corporate Governance and Leadership Morale impacts Customer Loyalty and Employee Turnover Management.
• What can happen when people at the top of an organization make poor ethical choices, and end up in the news or in the courts.
• How you can raise the bar for yourself, your team, and your organization by doing the right thing, at the right time, for the right reasons.
• How inspirational leaders as enablers play a crucial role in creating a culture of collaboration, empower teams to drive optimum performance by encouraging employee involvement in decision making and in developing high-performance leaders/teams.

• HR Generalists
• Team Leaders & Departmental Heads,
• Board of Directors,
• Leaders and Managers,

Secretary General
Academy of Certified Human Resource Professionals

• Coaching Introduction and Background
• Coaching principles and characteristics
• Important concepts of coaching
• Coaching models
• Types of coaching and coaching styles
• Coaching sessions and approaches
• Key Learning's

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

• Appreciate drivers of the future world of work and emerging issues facing the labour market in Kenya.
• Understand the legal and policy framework that guide the labour market in Kenya.
• Identify & apply tools & techniques for effective labour management for sustainability of firms in Kenya.
• Utilize the acquired skills in influencing effective labour management in Kenya.

• HR Generalists
• Trade Unionists / Shop Stewards,
• Company Secretaries
• Certified Public Accountants
• Labour laws practitioners
• Entrepreneurs who want to master legal aspects of labour and industrial laws,
• Directors who want to master legal aspects of labour and industrial laws,

Secretary General
Academy of Certified Human Resource Professionals

• What is conflict and what is Conflict Management
• Functional and Dysfunctional Conflict
• Levels and Types of Conflict
• Conflict Management Model
• Strategies for Conflict Management
• Conflict Management Styles
• How People Deal with Conflict
• Factors that Affect Conflict Modes
• Blake and Mouton’s Conflict Grid
• Third-party Conflict Resolution
• Tips for Managing Workplace Conflict

• HR Generalists
• Chief Executive Officers,
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

Secretary General
Academy of Certified Human Resource Professionals

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

• Definition of Gender Concepts,
• Gender Mainstreaming at the workplace,
• The Gender Committee at the Workplace,
• Gender Based Violence (GBV) at the Workplace,
• Gender Analysis at the Workplace,
• Sexual Harassment at the Workplace and
• LGBT at the Workplace.

• HR Generalists
• Gender Committee Members,
• Workers Representatives
• Gender Officers,
• Line Managers & HOD’s,
• Team Leaders & Supervisors
• Gender Focal Persons

Secretary General
Academy of Certified Human Resource Professionals

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

• HR Generalists
• Team Leaders & Departmental Heads,

Secretary General
Academy of Certified Human Resource Professionals

• Gain knowledge about major approaches to Counseling and psychotherapy.
• Receive training in Counseling skills and practice.
• Understand the ethical and professional issues faced by Counselors in human service industries.
• Gain knowledge and skills in working with different client groups and specific client issues.
• Prepare to face issues and employ Counseling methods specifically for the workplace setting.

• HR Generalists
• Workplace Coaches / Mentors,
• Workplace Counselors,

Secretary General
Academy of Certified Human Resource Professionals

• Community Advisors
• Community Liaison Officers

Secretary General
Academy of Certified Human Resource Professionals

• Strategic Performance Management Systems
• Conducting Effective Performance Appraisals
• Improving Employee Performance

• HR Generalists
• Team Leaders & Departmental Heads,
• All those involved in performance appraisals,
• Line Managers involved in implementing HR policies and programs,

Secretary General
Academy of Certified Human Resource Professionals

• What is Performance Appraisal
• Purpose of Performance Appraisal
• Goals and Work Efforts
• Performance Criteria
• Steps in Performance Appraisal Process
• Who Should Do the Appraising
• Methods of Performance Appraisal
• Importance of Appraisal Interview
• Requirements of an Effective Appraisal System
• Errors of Performance Appraisal

• HR Generalists
• Team Leaders & Departmental Heads,
• All those involved in performance appraisals,

Secretary General
Academy of Certified Human Resource Professionals

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

Secretary General
Academy of Certified Human Resource Professionals

• Understand Coaching – Introduction and Background
• Explain the Coaching principles and characteristics
• Explain the Important concepts of coaching
• Understand the Coaching models
• Understand the Types of coaching and coaching styles
• Understand the Coaching sessions and approaches
• Highlight Key Learning's

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

• Equip and boost HR business partnering skills.
• Learn how to have a greater impact on your organization.
• Learn how to build highly productive relationships with your internal clients.
• Provide the opportunity for HR Generalists to transit into strategic HR business partner role and
• Provide the opportunity for HR Generalists to establish their presence as a respected strategic HR Business Partner in the industry.

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

Secretary General
Academy of Certified Human Resource Professionals

• Acquire knowledge on and be able to implement key HR strategies, practices & policies.
• Understand how effective HR business partnering can support the overall aims of the organization.
• Identify the compliance issues pertaining to current labour legislations.
• Understand and implementing hiring guidelines, practices, strategies and issues.
• Develop HR Competency Framework.
• Develop a HR Balanced Scorecard with value propositions.
• Align HR with Business strategies.
• Acquire knowledge on and be able to Compensate and reward productive individuals and teams.
• Understanding and developing company-wide competencies.
• Measuring and reporting HR metrics.

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

• Acquire a comprehensive knowledge to the concept, evolution, and objective of HR Audit.
• Realize the meaning of audit and its role in business improvements through HR.
• Identify areas of weaknesses in organizational processes related to recruitment and selection, employee records keeping, performance appraisal, and payroll.
• Recognize various methodologies in evaluating HR and its impact including interviews, Observation, Questionnaires, records and secondary data.
• Learn & Perform auditing HR subsystems like recruitment and manpower planning, Performance Management System, training and learning etc.
• Develop a detailed and accuracy-focused approach to human resources.
• Create a plan of action to improve HR processes in their organization

• HR Generalists

Secretary General
Academy of Certified Human Resource Professionals

Secretary General
Academy of Certified Human Resource Professionals